Thank you for choosing threadturntangle. We are dedicated to providing high-quality virtual puzzle gaming experiences. If you have any enquiries regarding our games, digital delivery, or technical support, please reach out to our dedicated support team through the channels provided below.
- Corporate Identity
In compliance with international e-commerce regulations and Stripe merchant guidelines, our official corporate details are as follows:
Brand Name: threadturntangle
Legal Entity Name: Hype Games México, S.A. de C.V.
Company Registration Number: HGM2106093HA
Registered Office Address: Torre Cuarzo, Av. P.º de la Reforma 26, Juárez, Cuauhtémoc, 06600, Ciudad de México, CDMX, Mexico
- Direct Communication
For prompt assistance, please contact us via the following methods:
Customer Support Email: woodscrew@threadturntangle.com
(We aim to respond to all electronic enquiries within 24 hours during business days.)
Telephone: +52 2293089017
- Service Scope for European & International Customers
As we provide digital puzzle games to customers within the European Union (EU) and the United Kingdom (UK), we strictly adhere to international consumer protection standards:
Right of Withdrawal for Digital Content: In accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, by purchasing our digital games and initiating the digital delivery (such as receiving a download link or accessing the content), you expressly consent to the immediate performance of the contract and acknowledge that you thereby waive your 14-day right of withdrawal (right to cancel).
Data Protection: Any personal information provided via this page is processed in accordance with the GDPR (EU/UK) and the Mexican Federal Law on Protection of Personal Data Held by Private Parties. For further details, please consult our Privacy Policy.