Issues and Terms

  1. What types of products does threadturntangle offer?
    We specialise in the digital distribution of virtual puzzle games, specifically focusing on our signature wooden screw puzzle experiences. All visual assets, graphics, and game designs displayed on our website are either wholly original creations owned by threadturntangle or utilised strictly under appropriate copyright-free licences.
  2. How will I receive my game after purchase?
    We operate a streamlined digital delivery model. Delivery is instantaneous; there is no physical shipping involved. Following a successful payment, your customer order is immediately processed, and you will receive an email containing a secure link to access or download your virtual game. At this point, the transaction is considered complete.
  3. What payment methods do you accept, and are they secure?
    We accept all major credit and debit cards through our secure payment gateway. All transactions are encrypted and processed in strict compliance with the highest Payment Card Industry Data Security Standards (PCI-DSS). We do not store your raw payment details on our servers.
  4. Do your prices include Value Added Tax (VAT)?
    For our customers located within the European Union, Value Added Tax (VAT) applicable to digital services may be calculated and applied at checkout in accordance with local EU tax regulations. All costs will be fully transparent before you finalise your transaction.
  5. What is your refund policy for digital games?
    Under the European Union Consumer Rights Directive, consumers generally possess a 14-day cooling-off period for online purchases. However, due to the instantaneous nature of digital assets, this rule applies differently to virtual games.

By initiating a purchase and subsequently downloading or accessing our digital content, you expressly consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal.

  1. How is my personal data handled and protected?
    We treat your privacy with the utmost seriousness. Our data processing practices comply with the General Data Protection Regulation (GDPR) for our European customers, as well as the Federal Law on the Protection of Personal Data Held by Private Parties in Mexico. We collect only the data necessary to facilitate your order and deliver your digital product. For comprehensive details, please consult our Privacy Policy.
  2. How can I contact customer support if I encounter an issue?
    Should you require any assistance with your order, digital delivery, or technical access, our support team is readily available.

Email: woodscrew@threadturntangle.com

Telephone: +52 2293089017

Brand Name: threadturntangle

Legal Company Name: Hype Games México, S.A. de C.V.

Company Registration Number: HGM2106093HA

Registered Business Address: Torre Cuarzo, Av. P.º de la Reforma 26, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico

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