At threadturntangle, we strive to provide high-quality digital entertainment. Please read our policy regarding refunds and returns carefully before making a purchase.
- Digital Content Nature
As our products (Wood Screw Puzzle Games) are digital assets delivered via instant download or online access, they are non-tangible and cannot be “returned” in the traditional sense. - Waiver of Right of Withdrawal (EU Consumers)
In accordance with the EU Consumer Rights Directive, by purchasing and initiating the download or stream of our digital content, you explicitly acknowledge and agree to the following:
Immediate Access: You consent to the immediate delivery of the digital content.
Loss of Right to Cancel: You acknowledge that once the delivery of the digital content has begun (e.g., the download link is generated or the game is accessed), you waive your statutory 14-day right to withdraw from the contract or request a refund without cause.
- Refund Eligibility
We only consider refund requests under the following limited circumstances:
Non-Delivery: If you do not receive the access link or digital file due to a technical error on our part, and our support team cannot resolve the issue within 48 hours.
Defective Content: If the digital file is corrupted or technically defective and cannot be played on supported devices (as specified on our product page), provided you notify us within 14 days of purchase.
- Unauthorized Charges and Chargebacks
We take fraud and chargebacks seriously. Before initiating a dispute with your bank, we encourage you to contact our support team at woodscrew@threadturntangle.com.
Please note that we maintain comprehensive logs of IP addresses, access timestamps, and download records. This data will be provided to payment processors (such as Stripe) and financial institutions to contest any fraudulent chargeback claims.
- Compliance with Mexican Law
In compliance with the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) of Mexico, we ensure that all product descriptions are accurate. As these are highly specific digital services, the right of revocation does not apply once the service has been executed. - How to Contact Us
If you experience any technical issues or believe you are eligible for a refund under Section 3, please contact us:
Brand Name: threadturntangle
Legal Company Name: Hype Games México, S.A. de C.V.
Registration Number: HGM2106093HA
Email: woodscrew@threadturntangle.com
Address: Torre Cuarzo, Av. P.º de la Reforma 26, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico
Phone: +52 2293089017