Welcome to threadturntangle. These Digital Delivery Terms govern the purchase and delivery of virtual puzzle games and digital assets provided via www.threadturntangle.com. By completing a purchase, you explicitly agree to the following terms:
- Merchant Identity and Contact Details
The services are provided by threadturntangle, operated by a legally registered entity in Mexico.
Company Name: Hype Games México, S.A. de C.V.
Registration Number: HGM2106093HA
Registered Office: Torre Cuarzo, Av. P.º de la Reforma 26, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico.
Customer Support Email: woodscrew@threadturntangle.com
Telephone: +52 2293089017
- Nature of Digital Content
All products sold on this website are virtual digital goods (online puzzle games).
There is no physical shipment, and no tracking number (AWB) will be provided.
All visual assets and game designs are either original creations of threadturntangle or sourced from licensed royalty-free libraries.
- Delivery Process
Instant Access: Upon successful verification of payment by our secure processor (Stripe), digital content is delivered immediately.
Delivery Method: Access is granted via a direct download link or instant activation on the user’s account dashboard.
Confirmation: A confirmation email containing transaction details and access instructions will be sent to your registered email address within minutes of purchase. This email serves as your Certificate of Delivery.
Technical Requirements: Users are responsible for ensuring a stable internet connection and compatible hardware to access the digital games.
- EU Consumer Right of Withdrawal (Mandatory Disclosure)
In accordance with the EU Consumer Rights Directive (2011/83/EU) regarding the supply of digital content:
Express Consent and Waiver: By clicking “Purchase”, “Pay”, or “Access Now” and commencing the download or streaming of the digital content, you explicitly request immediate performance of the contract.
Acknowledgement: You acknowledge that once the digital delivery has commenced, you lose your statutory 14-day right of withdrawal and are no longer eligible for a “no-reason” refund.
- Refund and Cancellation Policy
Performance of Service: As the product is a digital game delivered instantly, all sales are final once the content is accessed or the link is generated.
Technical Issues: If you experience a genuine technical defect, please contact woodscrew@threadturntangle.com within 48 hours. If a fault is verified on our side, we will provide a replacement or store credit.
Chargeback Prevention & Dispute Resolution: threadturntangle maintains comprehensive digital logs (including timestamps and IP addresses) for every transaction. We reserve the right to submit these logs to financial institutions as Proof of Fulfillment to contest any fraudulent “unauthorised transaction” claims.
- Legal Compliance and Jurisdiction
These terms are structured to comply with the Federal Consumer Protection Law (LFPC) of Mexico and GDPR/Consumer Protection regulations in the European Union. Any disputes shall be governed by the laws of Mexico, without prejudice to mandatory consumer protections available in the customer’s country of residence. - Payment Security and Authorisation
Secure Processing: All transactions are processed via Stripe using industry-standard AES-256 encryption. We do not store full credit card details on our servers.
Authorisation: By completing the transaction, you confirm that you are the authorised holder of the payment instrument and that you authorise the one-time charge for the digital service provided.